Privacy Policy (Australia)

Quality Floors by Max Francis (“we”, “us”, “our”) respects your privacy. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect, why, how we use and disclose it, and how you can access or correct it.

Who we are

Business name: Quality Floors by Max Francis
ABN: 83 413 160 375
Address: 20 Ryhill Rd, Sunnybank Hills QLD 4109
Phone: (07) 3345 2097
Email: info@qualityfloors.com.au
QBCC licence: 64691
ATFA membership: 98

What we collect

We may collect:

Identity & contact details – name, address, phone, email, property access details.
Project information – floor area (m²), timber species/condition, photos you provide, site access/parking notes.
Transaction details – quotes, invoices, payment method (processed via our payment providers; we do not store full card details).
Communications – emails, phone call notes, web form messages.
Website/analytics data – IP address, browser/device, pages viewed, referring site, and interactions (via cookies and analytics tools).
Public review data – if you leave a review on Google/Facebook and we display or link to it.

How we collect personal information

Directly from you: quote requests, phone/email, site visits, acceptance of proposals.
Automatically via our website: cookies and analytics.
From third parties with your consent or where lawful (e.g., property managers, builders, strata, payment providers).

Why we collect and how we use information

To provide quotes, schedule jobs, and deliver services.
To manage projects, including access, site safety, and after-care.
To issue invoices, process payments, and manage accounts.
To improve our website and services, including quality assurance and training.
To comply with law, including tax, QBCC, and record-keeping obligations.
With your consent, to send service updates, tips, and promotions (you can opt out any time).

Disclosure to third parties

We may disclose personal information to:

Service providers who help us operate (e.g., website hosting, email, forms, analytics, payment processors, job management tools).
Professional advisers (accountants, insurers, lawyers).
Regulators (e.g., QBCC) or law enforcement where required by law.
Others with your consent or where the APPs otherwise permit.

Some recipients may be located outside Australia (e.g., global cloud or analytics providers). Where practicable, we take reasonable steps to ensure they protect your information to standards that are substantially similar to the APPs.

Cookies, analytics & tracking

We use cookies and similar technologies to operate our website and understand usage. You can adjust browser settings to refuse cookies, but some features may not work. If using Google Analytics/Tag Manager or similar, data about your visit may be processed overseas. See our Cookie Policy below for details.

Data security

We use reasonable administrative, technical, and physical safeguards to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. No security is perfect; please contact us if you believe your information has been compromised.

Access and correction

You may request access to, or correction of, your personal information by contacting us (details above). We may need to verify your identity and may charge a reasonable fee for access copies. We’ll respond within a reasonable period.

Complaints

If you have a privacy complaint, contact us first. We will investigate and respond. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.

Data breaches

If a data breach is likely to cause serious harm, we will assess and, where required, notify you and the OAIC under the Notifiable Data Breaches scheme.

Changes to this policy

We may update this policy. The latest version will always be available on our website.

Joel House

05:17 04 Jan 16

Max was a true pleasure to work with. Our hard wood was very damaged through several previous owners who had painted over them. Max and the team at Quality floors did an awesome job. They came on time, finished on time, and even cleaned up (something very rare with trades!). I couldn't recommend them highly enough.

Adriana Summers

23:04 04 Feb 13

Our timber floors were rather tricky - thin and some water damaged. Max and his team did a great job of making them look great, filled with character. Very pleased with the aftersales service too. Adriana & Rod Summers, Indooroopilly

Hayley Kilmister

01:30 20 May 19

Had the floors done on my place, floorboards are from the 1972 and they were beat up, Max did an excellent job and they came up looking brand new, I highly recommend this company for their work and friendliness!

Callum Marsh

20:50 12 Sep 19

Max and his team we’re amazing to work with Max provided us with more than 8 different samples. Was so accomodating with our needs The finish product is more than we could of ever hoped for! Would highly recommend max and his team to anyone! Thank you so much

20:53 12 Sep 19

Scott Ellem

08:16 03 Oct 19

Max and his team did a wonderful job sanding and polishing our wood floors. We highly recommend him.

Julie Cork

04:39 04 Oct 19

Max has done a fantastic job in restoring my hardwood floor after a mishap during carpet cleaning that looked as if it would end in disaster. It wasn't a straightforward job and involved the Carpet Cleaner & insurance company as well as me. Max was responsive, helpful, honest and patient throughout. He arrived when he said he would and did what he agreed to do. Great people skills and a great job. I can confidently recommend him and his work.

bristow62 .

07:11 09 Oct 19

Max stripped and sealed our front and back decks. We were really pleased with the end result. Highly recommended. Would have him back again in the future.

Rick Scott

05:50 14 Nov 19

Max's team did a great job on a particularly difficult floor that had been covered with Fibro and tiles foe 40 years. Max always kept me informed on his progress and his knowledge of different timbers and finishes is extensive. Can't recommend him enough.

Peter Kaye

23:17 15 Nov 19

As a builder I have used Quality Floors by Max Francis for many jobs over close to two decades. Max and his team always produce a top quality job on time and on budget. Nothing is a problem for these guys from big jobs to small and even little patch jobs occasionally. Max is always keen to offer sound advice gained from 2 generations in the floor polishing business, and now with his son working for him it will be 3 generations of floor polishers. All this means is a vast base of knowledge and experience to draw from and I have no hesitation on recommending Max and his team for any internal or external floor polishing job you may have.

Sharyn Gaunt

20:37 02 Dec 19

From the first phone call to the quote and the final finished product, I could not have been happier with the team. Very friendly, reliable and they did a fantastic job on my old verandah floors. I will definitely be getting them back again when I do the floors inside.

Kell

00:40 05 Feb 20

Excellent service and finish. Great blokes, can't fault their work or attitude ???? would recommend to everyone. Thanks boys